Frequently Asked Questions

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.

If your order arrives damaged or if there is an error with your order, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible and ensure your satisfaction.

We accept various payment methods including credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

Yes, we take the security of your personal and payment information very seriously. Our website uses industry-standard encryption technology to protect your data and ensure a safe and secure shopping experience.

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return or exchange eligible items within a specified timeframe. Please review our return/exchange policy for detailed information.

We'll send you an email and SMS once your item has been dispatched, with the expected
arrival date and a link to track your order.

If an order includes multiple items, each may have separate
delivery dates and tracking information.

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button as we create most of our products to order. This includes the following:

- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method

There is a 15-minute window where you can cancel your order by locating the order in your
account section and hitting the 'cancel order' button.

After 15-minutes, it is too late to cancel the order and you'll need to follow our returns
process.

We offer standard and expedited shipping options. Shipping costs and delivery times vary depending on the destination and the shipping method chosen. Please refer to our shipping policy for more details.